Refund Policy

At novosbyte.com Men's Salon, we prioritize your satisfaction and strive to ensure that every visit exceeds your expectations. However, we understand that circumstances may arise where a refund is necessary. Please take a moment to review our refund policy outlined below:

1. Service Quality Assurance: We are dedicated to providing exceptional grooming services to all our clients. If, for any reason, you are dissatisfied with the service provided, please bring it to our attention before leaving the salon. We will make every effort to address your concerns and rectify any issues to your satisfaction.

2. Eligibility for Refund: Refunds are assessed on a case-by-case basis and may be granted under the following circumstances:

   • Service not rendered: If, for any reason, we are unable to provide the service you booked, you will be entitled to a full refund of any payments made.
   • Service dissatisfaction: In the event that you are unsatisfied with the quality of the service received and we are unable to resolve the issue to your satisfaction, you may be eligible for a partial or full refund depending on the circumstances.

3. Requesting a Refund: To request a refund, please contact our salon management within 48 hours of your service appointment. You can reach us via phone, email, or by visiting the salon in person. We kindly ask that you provide detailed information regarding the reason for your refund request, along with any relevant documentation or evidence to support your claim.

4. Processing Refunds: Upon approval of your refund request by our management team, we will initiate the refund process within 5-7 business days. Refunds will be issued in the original form of payment, unless otherwise agreed upon.

5. Cancellation Policy: Please be aware that cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee. This fee helps us cover the costs associated with scheduling and preparing for your appointment.

6. Non-Refundable Products: Please note that any products purchased from our salon are non-refundable. We are unable to accept returns or provide refunds for products once they have been purchased, except in cases where the product is defective or damaged upon receipt.

At novosbyte.com Men's Salon, we value your patronage and are committed to addressing any concerns or issues you may encounter in a prompt and professional manner. Should you have any questions or require further assistance regarding our refund policy, please do not hesitate to contact us. Your satisfaction is our priority, and we appreciate your understanding and cooperation.